Refund and Cancellation Policy

Last updated: 5 October 2026

This policy applies to everything Bokano Tech (Pty) Ltd (trading as TutorApp, registration number 2026/649274/07) charges for: the monthly TutorApp plans for tutors, and The Final Push revision classes. All amounts are in South African rand (ZAR). Bokano Tech is not registered for VAT, so no VAT is charged. Our prices are on the pricing page. Nothing here limits your rights under South African law, including the Consumer Protection Act, 2008.

1. The Final Push revision classes

The Final Push is a once-off payment of R200 for one subject, R350 for two subjects or R450 for all three. It is not a subscription and never renews.

Full refund before the first class. If you ask before the learner's first class, you get a full refund. There are no deductions.
After the first class there are no refunds, but you can switch subject once.
If we cancel. If we cancel a paper or a class you paid for and cannot offer it on another date, we treat that subject as cancelled and refund the difference between what you paid and our price for the subjects you still have. For example, if you paid R450 for all three subjects and we cancel one, we refund R100.
Registrations that are not paid. A registration paid by bank transfer (EFT) is held for 5 days. If no payment reaches us in that time the registration lapses. You are not charged and owe us nothing.
How to ask. Email info@tutorsapp.co.za with the payment reference from your confirmation or payment page. A parent or guardian can ask for a learner under 18.
How we pay you back. We refund to the card or bank account the payment came from, within 10 working days of agreeing the refund.

We do not promise a mark. A refund is not available because of an exam result.

2. TutorApp monthly plans (tutors)

The paid plans are Starter, Pro and Max. They are billed monthly in advance and renew each month until you cancel.

Free trial. A new tutor account starts with a 30-day trial. If you do nothing you are not charged.
Cancel any time. Cancel in Settings → Billing in TutorApp, or by email to info@tutorsapp.co.za. We stop the next renewal and confirm by email. Your plan stays active until the end of the month you have already paid for, then your account moves to the free Practice OS plan. Your classes, learners and records are not deleted.
No refund for a month already started. We do not refund the unused part of a month you have paid for. You keep the features until it ends.
Charged in error. If you were charged twice, or after you cancelled, tell us and we refund that charge in full within 10 working days.
A payment that fails. We keep your plan for 7 days while you fix the payment. After that your account moves to the free Practice OS plan.

3. Invoices from tutors to parents

When a tutor uses TutorApp to invoice a parent or learner, the tutor issues that invoice in their own name, as our Terms of Use explain. Refunds and cancellations for that tutoring are agreed between the parent and the tutor, not with TutorApp.

4. How a refund reaches you

Card payments processed by Paystack go back to the same card. Your bank decides how long it then takes to show.
Bank transfers (EFT) go back to the account that paid. We may ask you to confirm the account details by email first.

5. Questions or a dispute

Email info@tutorsapp.co.za and tell us what happened and your payment reference. We answer within 3 working days. If we cannot agree, you may also contact the National Consumer Commission.

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